Shipping

To maximize production time and to consolidate processing and shipping time, in stock orders are shipped out about once a week on Friday. (In the event of a holiday weekend such as Thanksgiving, Christmas, New Years, Memorial Day, or–heaven forbid–Tax Day, orders will ship on the following Monday.) If you want your order shipped that week, place your order by 8pm Central Time on Thursday. Any orders received after that time will be shipped 8 days later on or around the following Friday.

Import duties, taxes and charges are not included in the item price or shipping charges. These fees are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up–do not confuse them for additional shipping charges.

I only accept orders where the buyer and shipping address are the same. If you are sending it to a separate address, or to someone else as a gift, PLEASE make a note in the order. Orders with a different name on the buyer's address and shipping address, and no explanation, will be cancelled immediately.

International Buyers: 

1. "Tracking" information may be spotty/non-existent. You will most likely receive a customs number, not a tracking number. It may provide some locational transparency, but it can't be relied upon. 

2. Priority shipping may or may not be faster than First Class. 

3. The customs form for First Class shipping has a maximum number of item lines of FIVE. Priority has a limit of 999. If you order more than 5 different items and ask for first class, I won't be able to ship your item, and will need to cancel your order.

4. If your international First Class or Priority (not Priority Express) package does not arrive by the expected date, neither you nor I have any recourse–save calling (800) 222-1811, and telling them what happened…at least 10 days after shipment for "Priority Mail Int'l" and 5 days after shipment for "Priority Mail Express Int'l", but good luck with that–International claims require a true "tracking" number. The package could be sent as "registered mail", which is slower, but provides secure, detailed tracking information, but at the time of this writing, that option is not available electronically. Hence:

5. If you want peace of mind, and you want to see the package's location all the way to your country (you may or may not see detailed information after it enters your borders, but you should know when it is in your country), you should select Priority Mail Express International. It comes with insurance, tracking and a delivery date money-back guarantee to certain countries. Basic "Priority Mail" has no guarantee. 

A brief summary (as I understand them–USPS employees themselves have been confused over what their offered services actually involve):

  • Int'l First class is the cheapest option. 
  • Int'l Priority is "faster" than First Class. See number two above.
  • Int'l Priority Mail Express is the fast one with actual tracking info. 

Take into account the level of risk you are willing to sustain and choose your shipping plan wisely. If I could teleport to your town and deliver it to you personally, I would if it meant less rigmarole.

Returns:

I want you to be satisfied customer and if there is any kind of problem with the functioning of your items, I will work with you to find a solution that makes you happy. 

There is a 21 day return/replacement policy (from shipping day) for defects in writing function.

If your merchandise was damaged in transit, send proof of damage (so if you shipped Priority, I can get insurance to cover my costs, if you ordered first class, we're stuck) and I will replace the item if it is in stock. If the item is not in stock, you will receive a full refund of your transaction.

Clearance/One-Offs: Sold as is, no returns. 21 day exchange/return on defective internal parts only.

But what if it leaks or is defective?

The first thing we have to do is rule out user error. These pens were designed to work well, out of the box and without any modification, but that doesn't mean nothing can go wrong. If there is trouble, and you’ve seen the troubleshooting page, and you’ve watched any relevant videos, and you read the troubleshooting part of the manual that came with your pen, then that means I screwed up, and I can send you a replacement section, nib and feed.

The pen bodies, on the other hand, are separate from the functioning parts of the pen, and I don’t offer returns on them unless they were damaged in shipping. See above.

Repairs for non-defective pens?

If you damage your pen, tell me what happened, and I'll see if we can't work something out.

What if I’m unsatisfied with writing results?

These pens are high performance, and unlike normal fountain pens–by their very nature, dip nibs in a fountain pen are capable of extraordinary results, but if you have never used one before, there is an undeniable learning curve. If you are unsatisfied with the immediate results of your pen, the first thing we’ll need to rule out is a malfunction of the nib or the pen. If those things look good, we’ll have to talk about the possibility of user error. While nearly impossible to diagnose over the phone or via email, it can be easily remedied if I could see what you’re doing. If you’re not getting the results or experience you want, and other things haven’t worked, please consider making me a short video so I can see how you’re doing your work. That usually clears things up quickly.

For example, if you find the nib “scratchy”, we have to rule out a defective nib or inappropriate paper, or a faulty writing surface. If, after correcting for those variables, the nib is still scratchy, we have to look at the user experience. What kinds of nibs are you used to? If the only other fountain pens you own have vintage pure iridium tipped 14k gold nibs smoothed and perfected by a nib master, then that’s our problem. These are high performance pens; that would be like driving a high powered sports car, and saying that it has hard-to-control acceleration. These things require practice. Similarly, if you send me a video of you writing and the nib is upside down, or you’re pushing on upstrokes, or holding the pen at 90º to the paper, I’ll be able to steer you in the right direction. 

I really want you to have a positive experience with my company, so I’ll work with you to find a solution that makes you happy. If there is any doubt in your mind about whether modern vintage flex is for you, invest a few dollars, and consider buying a packet of nibs you’re interested in with a simple holder and try them out for yourself.

Last modified: March 31, 2016